Sales and Marketing
- 9152 34 34 34
- 0124-4201354 Ext-102
- 9152 29 29 29
- Corporate office: Plot No-356, Udyog Vihar, Phase-2
- Registered Office: G-02, Hemkunt Chamber
89, Nehru Place, New Delhi – 110019
- California Office: HostBooks Inc.
110 Gateway Dr, Ste 240,
Lincoln, CA 95648,
Connect with us
Write To Director
Your views and feedbacks are important to us. I am particularly interested in orienting the business needs to suit you. Please do write to firstname.lastname@example.org and be assured of a response.
Director, HostBooks Limited
Product Related / Refund Related Queries
1: However, if you feel that customer support executive is not able to resolve your complaint, then kindly feel free to escalate your matter through an email: email@example.com.
2: On customer support page, you can click on “Feedback” to give your inputs for us to improve and enhance your experience.
1: Refund is processed within 10 to 15 working days. For Example: If the amount is deducted from credit card, then the refund will go back to the same account, i.e through the same payment mode.
2: In case you face issues with the payment like failed connection between the payment gateway and Internet/Website, then immediately forward the mail to firstname.lastname@example.org on priority. For IVR orders, we do require Scanned copy /Fax /Identity proof. Kindly mail the required documents to email@example.com or call the customer support team on 91 52 29 29 29.
|Escalation Level||Designation||Phone Number||How and when to escalate?|
|1||Support Teamfirstname.lastname@example.org||91 52 29 29 29|
Email for any issues related to software, migration, errors, etc.
|2||Manager - Supportemail@example.com||9315 84 53 32 (10 AM-8 PM)||If not satisfied with level 1, email with a copy to firstname.lastname@example.org stating the details of the issue.|
|Manager – Customer Supportemail@example.com|
|3||Chief Development Officer (CDO)||firstname.lastname@example.org|
If not satisfied with level 2, email with a copy to email@example.com stating the details of the issue.
|4||Co-founder & CEOfirstname.lastname@example.org|
Email and forward previous email threads in case level 3 is unable to help; there’s any delay; or if the response doesn’t meet your expectations.
|5||Founder & Chairman||kr@hostbookscom|
Escalate via email if the response from level 4 still doesn’t meet your expectations.