Customer Support
Contact us
Sales and Marketing
- Call:
- 9152 34 34 34
- Email:
- info@hostbooks.com
- Call:
- 0124-4201354 Ext-102
- Email:
- hr@hostbooks.com
- Call:
- 9152 29 29 29
- Email:
- inservice@hostbooks.com
- Visit:
- Corporate office: Plot No-356, Udyog Vihar, Phase-2
Gurugram, Haryana-122016 - Registered Office: G-02, Hemkunt Chamber
89, Nehru Place, New Delhi – 110019 - California Office: HostBooks Inc.
110 Gateway Dr, Ste 240,
Lincoln, CA 95648,
HR
Accounting Support
Office Address
Connect with us
Feedback
Write To Director
Dear Visitor,
Your views and feedbacks are important to us. I am particularly interested in orienting the business needs to suit you. Please do write to kr@hostbooks.com and be assured of a response.
Warm Regards
Director, HostBooks Limited
Product Related / Refund Related Queries
Product Related:
1: However, if you feel that customer support executive is not able to resolve your complaint, then kindly feel free to escalate your matter through an email: inservice@hostbooks.com.
2: On customer support page, you can click on “Feedback” to give your inputs for us to improve and enhance your experience.
Refund Related:
1: Refund is processed within 10 to 15 working days. For Example: If the amount is deducted from credit card, then the refund will go back to the same account, i.e through the same payment mode.
2: In case you face issues with the payment like failed connection between the payment gateway and Internet/Website, then immediately forward the mail to inservice@hostbooks.com on priority. For IVR orders, we do require Scanned copy /Fax /Identity proof. Kindly mail the required documents to inservice@hostbooks.com or call the customer support team on 91 52 29 29 29.
Escalation Matrix
| Escalation Level | Designation | Phone Number | How and when to escalate? | |
|---|---|---|---|---|
| 1 | Support Team | inservice@hostbooks.com | 91 52 29 29 29 | Email for any issues related to software, migration, errors, etc. |
| 2 | Manager - Support | manish.chandra@hostbooks.com | 9315 84 53 32 (10 AM-8 PM) | If not satisfied with level 1, email with a copy to inservice@hostbooks.com stating the details of the issue. |
| Manager – Customer Support | divya.sharma1@hostbooks.com | |||
| 3 | Chief Development Officer (CDO) | biswajit.mishra@hostbooks.com | If not satisfied with level 2, email with a copy to biswajit.mishra@hostbooks.com stating the details of the issue. | |
| 4 | Co-founder & CEO | am@hostbooks.com | Email and forward previous email threads in case level 3 is unable to help; there’s any delay; or if the response doesn’t meet your expectations. | |
| 5 | Founder & Chairman | kr@hostbookscom | Escalate via email if the response from level 4 still doesn’t meet your expectations. |
