Customer Support

Contact us

Sales and Marketing

9152 34 34 34


0124-4201354 Ext-102

Accounting Support

9152 29 29 29

Grievance Officer

Ravi Chauhan
Plot No-356, Udyog Vihar, Phase-2 Gurugram, Haryana-122016

Nodal Officer

Manish Chandra
Plot No-356, Udyog Vihar, Phase-2 Gurugram, Haryana-122016

Office Address

Corporate office: Plot No-356, Udyog Vihar, Phase-2
Gurugram, Haryana-122016
Registered Office: G-02, Hemkunt Chamber
89, Nehru Place, New Delhi – 110019
California Office: HostBooks Inc.
2210 Plaza Dr, Ste 150,
Rocklin, CA 95765

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Write To Director

Dear Visitor,

Your views and feedbacks are important to us. I am particularly interested in orienting the business needs to suit you. Please do write to and be assured of a response.

Warm Regards
Director, HostBooks Limited

Product Related / Refund Related Queries

Product Related:

1: However, if you feel that customer support executive is not able to resolve your complaint, then kindly feel free to escalate your matter through an email:

2: On customer support page, you can click on “Feedback” to give your inputs for us to improve and enhance your experience.

Refund Related:

1: Refund is processed within 10 to 15 working days. For Example: If the amount is deducted from credit card, then the refund will go back to the same account, i.e through the same payment mode.

2: In case you face issues with the payment like failed connection between the payment gateway and Internet/Website, then immediately forward the mail to on priority. For IVR orders, we do require Scanned copy /Fax /Identity proof. Kindly mail the required documents to or call the customer support team on 91 52 29 29 29.

Escalation Matrix

Escalation LevelDesignationEmailPhone NumberHow and when to escalate?
1Support Teaminservice@hostbooks.com91 52 29 29 29

Email for any issues related to software, migration, errors, etc.

2Manager - not satisfied with level 1, email with a copy to stating the details of the issue.
3Chief Development Officer (CDO)

If not satisfied with level 2, email with a copy to stating the details of the issue.

4Founder & Chairmankr@hostbookscom

Escalate via email if the response from level 4 still doesn’t meet your expectations.

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