This policy forms integral part of the Terms and Condition published on the HostBooks website www.hostbooks.com.
HostBooks User Satisfaction Moto
At HostBooks, we strive to provide quality software (hereinafter termed Software or product and/or Services) as envisaging speedy, reliable and affordable solutions helping in your business and professional life. We also aim at providing you with customized and affordable pre, post-sales and ancillary services. We really appreciate and thank you for choosing Hostbooks.
This policy explains the different cases pertaining to refund. It also explains set of a defined course of action in cases, where we fail to meet your expectations, or if your expectations are beyond/out of our scope.
Refund Policy for Software Services
If you are dissatisfied at any time, during your first month of using our software, please let us know your concern. We will do our best to address your concern, provide a solution, workaround or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service with limited or no access.
Return in case of termination/discontinuing/break/alteration of any functionality
We want you to be happy with our services throughout your entire contract period or license period, and not only for the first 30 days. If at any time during your contract period we remove, break or discontinue any functionality that was available or was being used by you at the time you signed up for your contract, please notify us immediately. If we fail to address it in a timely manner, or if we are unable to meet your expectations, we will offer you a PRO-RATED REFUND for the remaining period of your contract.
Return in case of customization of any product and/or services
We are a web-based software product and/or Services Company and our product and/or services are standard in nature. However, in some cases, we may have to undertake customization development of some features based on your requirements. We may have to charge an additional fee for the customization over and above the standard price. Upon your acceptance, customization of our deliverables is completed. In such a case, we will not be able to process any refund whatever the case may be of termination of the contract.
For your convenience, your subscriptions will auto-renew until you cancel the product and/or services. Every time before your subscription auto-renews, we will send an email specifying the amount that will be charged to you with the payment mode you opted for. Product and/or services will only be renewed upon receipt of the payment. Similarly, after each renewal, we will send you a receipt via e-mail specifying the amount that has been collected together with the next renewal date and the next renewal amount.
In some cases, Users forget to cancel a product and/or services they no longer want to continue until it has already been charged. In such cases, you can contact us for the cancellation of contract up to 30 days of the renewal of the product and/or services and we will still process your cancellation and give you a FULL REFUND.
The Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to HostBooks Services/Product and/or services due to a violation of our Terms of Service.
In case you are having any query, please drop us an e-mail at firstname.lastname@example.org